Your ecoLINK voice service is a Voice over IP (VoIP) phone service, which provides E911 Service for emergency services. E911 Service may be limited or unavailable under certain circumstances, including but not limited to the following:

When someone dials 911, the call is sent to the closest PSAP (Public-Safety Answering Point) – a special 911 call center belonging to the local police, fire, and ambulance services.

To ensure rapid response times, 911 addresses are standardized so that they are accurate and unambiguous for the emergency response units.

The PSAPs are responsible for standardizing all addresses in their jurisdiction. That record of standardized addresses is known as the MSAG (Master Street Address Guide).

When activating a number, we require an address to be associated with that number. Sometimes the address initially provided is not in a standard format: referring to a street by a nickname versus the official name, omitting the directional, the street name has changed, etc. This can cause confusion with where you are located and can delay response times for emergency services or worse.

To best serve you, we validate every address back to the MSAG.

If the address cannot be validated, we will contact you to correct it. The phone number and associated 911 address can be played back on any ecoLINK phone by dialing 933.

An ecoLINK technican will install your phone service at the location of your existing ecoLINK internet service. If you do not have internet service, or if you will have internet and phone service installed together, service will be installed at a location chosen by you and your technician.

It may be possible to connect ecoLINK voice service to your existing house wiring. The installation technician will discuss your options. In some circumstances, additional wiring may be necessary to support the service over your house wiring, which may require additional fees and labor. Your alarm system may require phone service to be installed in a particular location.

ecoLINK voice service will be provided using a standard RJ-11 port located on the back of the ecoLINK provided fiber ONT, located inside your house or location. You can connect a standard or cordless phone into the service. You cannot connect a VoIP or Wifi phone unless it supports a stadard phone line.

To place a local call, simply pick up the phone and dial the 10-digit number of the party you wish to call. You should hear a familiar dialtone when you pick up the receiver.

To place a long distance call, press 1 and then the 10-digit number of the remote party.

If you have an international calling plan with ecoLINK, you call an international party by dialing 011, the country code, and the party’s phone number.

Common country codes include:

Plan features and costs are subject to change. Please see https://www.ecolink.coop/ for the most up to date information.

Other fees and taxes apply:

Dial *72 to forward all your calls to another phone number:

Enter your PIN followed by #

Press 1 to turn on or Press 2 to turn off

Enter the 10 digit phone number to forward your calls to, followed by #

When turned on you will hear "All calls will be forwarded. Goodbye".

When turned off you will hear "Calls will ring your line. Goodbye".

To enable call forwarding while away, dial your number from another phone:

Press # when you hear your voicemail greeting

Enter your PIN followed by #

Press 8 for personal options

Press 5 for Call Forwarding Menu

Press 1 to turn on

Enter the 10 digit phone number to forward your calls to followed by #

Dial *90 to forward calls to another phone when you are on a call:

Enter your PIN followed by #

Press 1 to turn on

Enter the 10 digit phone number to forward your calls to followed by #

You will hear, "All calls will be forwarded when your line is busy. Goodbye"

To disable this feature, dial *90:

Enter your PIN followed by #

Press 2 to turn off

You will hear, "Calls will be sent to voicemail when your line is busy. Goodbye"

Dial *92 to forward calls to another phone when you do not answer. Unanswered calls will no longer go to voicemail.

Enter your PIN followed by #

Press 1 to turn on

Enter the 10 digit phone number to forward your calls to, followed by #

You will hear, “Calls will be forwarded when not answered. Goodbye”

To disable this feature, dial *92:

Enter your PIN followed by #

Press 2 to turn off

You will hear, "Calls will be sent to voicemail when not answered. Goodbye"

Dial *94 to forward calls to another phone in the event there is a power outage, internet outage, or other phone line failure:

Enter your PIN followed by #

Press 1 to turn on

Enter the 10 digit phone number to forward your calls to, followed by #

You will hear, “Calls will be forwarded when your line is out of service. Goodbye”

To disable this feature, dial *94:

Enter your PIN followed by #

Press 2 to turn off

You will hear, "Calls will be sent to voicemail when your line is out of service. Goodbye"

Dial *63 to forward calls from one caller to another phone:

Enter your PIN followed by #

Press 1 to turn on

Enter the number for the caller as it is displayed on your Caller ID and then press #. Typically this number includes a 1 plus the area code, such as 12225551212.

You will hear a prompt saying, "'Calls from [phone number you entered] will be forwarded"

Call Forwarding can be scheduled, such as during night hours. Your phone will be forwarded at the same time every based, based on the schedule you set.

This feature can be configured using the online portal. It cannot be configured using your phone.

Dial *78 to enable "Do Not Disturb". This will send all calls to your voicemail or forwarded number.

Do Not Disturb is on

You will hear a prompt saying, "Do not disturb enabled"

Dial *79 to disable "Do Not Disturb".

Do Not Disturb is off

You will hear a prompt saying, "Do not disturb disabled"

You have control to ensure you receive important calls. You can limit the callers that ring your phone, filter callers, or forward important callers to another number. Calls from anonymous callers, or other callers, can be given special treatment: either being blocked, sent directly to voicemail, forwarded to another phone number (like your mobile), or having a custom ring pattern assigned.

Anonymous callers are callers who have blocked or hidden their Caller ID information. Anonymous calls can be handled in 3 ways:

Dial *77 to have anonymous callers hear a busy tone when they dial your number.

Anonymous callers hear a busy tone

You will hear a message saying, "Your anonymous call rejection service has been activated. All incoming calls will be checked for number privacy before they are allowed to complete to your line".

Dial *87 to disable anonymous call block. Anonymous callers will be allowed.

Anonymous callers are allowed

You will hear a message saying, "Your anonymous call rejection service has been deactivated". Anonymous calls are allowed.

To have anonymous callers hear a message telling them that your phone number does not accept anonymous callers, dial *95:

Anonymous callers hear a message

You will hear a message saying, "Your anonymous call rejection service has been activated. All incoming calls will be checked for number privacy before they are allowed to complete to your line"

To disable this feature and allow anonymous callers, dial *97:

Anonymous callers are allowed

You will hear a prompt saying, "Your anonymous call rejection service has been deactivated". Anonymous calls are allowed.

Blocked callers can be handled in two ways:

Dial *60 to block calls from a specific caller, and to play a busy tone:

Blocked caller hears a busy tone

Enter your PIN followed by #

Enter the number for the caller as it is displayed on your Caller ID and then press #. Typically this number includes a 1 plus the area code, such as 12225551212.

You will hear a prompt saying, "Calls from [phone number you entered] will be blocked".

Dial *58 to block calls from a specific caller, and to play a message:

Blocked caller hears a message

Enter your PIN followed by #

Enter the number for the caller as it is displayed on your Caller ID and then press #. Typically this number includes a 1 plus the area code, such as 12225551212.

You will hear a prompt saying, "Calls from [phone number you entered] will be blocked". When the caller dials your number, they will hear the message "The number you have dialed is not accepting calls at this time. Please try again later."

Dial *59 to whitelist a phone number. Calls from whitelisted callers are allowed when Selective Call Acceptance is enabled.

Whitelist a caller

Enter your PIN followed by #

Enter the number for the caller as it is displayed on your Caller ID and then press #. Typically this number includes a 1 plus the area code, such as 12225551212.

You will hear a prompt saying, "Calls from [phone number you entered] will be allowed"

Dial *64 to block all incoming calls except for those from whitelisted callers.

Selective call acceptance is on

You will hear a prompt saying, "Your selective call acceptance service has been activated"

Dial *74 to disable Selective Call Acceptance.

Selective call acceptance is off

You will hear a prompt saying, "Your selective call acceptance service has been deactivated". All calls, except for calls from blocked numbers, will be recieved.

Perform a hook flash on your phone to answer a second call. Your first call will be placed on hold and the new incoming call will be active.

A hook flash can be performed by:

You can switch between the two calls by performing another hook flash.

Dial *44 to disable call waiting for all calls.

Call Waiting is off

You will hear a prompt saying, "Your call waiting service has been deactivated."

Dial *43 to re-enable call waiting:

Call Waiting is on

You will hear a prompt saying, "Your call waiting service has been activated."

To speak to two other parties at the same time: 3-way Calling allows you to to talk to two other parties at the same time. You must initiate the call to the third party. The third party cannot be an incoming call.

Flash hook, then dial the third party

Flash hook again, after third party has answered

Dial *68 to enable Caller ID Block:

Block your Caller ID information

To unblock your Caller ID information, Dial *68:

Unblock your Caller ID information

Dial *69 to call the last party that called you:

Return the last caller’s call

ecoLINK voice lines support pulse dialing from older phones including rotary phones. For these phones, the asterisk, or star code is replaced by 11. For example, to access voicemail on a pulse phone, press 1198, rather than *98.

Sim Ring

To log into the ecoLINK Online Voice Portal, you will need to have your username and password.

Within this section a schedule can be created and other actions setup for when you get a call. If the call is not answered; the call can be sent to voicemail, forwarded to another number, or given a busy tone. Actions Include:

If your phone is not ringing when there is an incoming call, check your phone to ensure that the ringer is set to an appropriate level. Verify that Call Forwarding or Do Not Disturb is not enabled by going to the “Call Settings” section of your ecoLINK Voice Web Portal.